Shipping policy
Effective November 10, 2026
This policy explains where Cedarport Nest delivers, what standard shipping costs, the normal delivery estimate, how orders are processed, where parcels are dispatched, and how customers receive tracking information.
Delivery Coverage
Orders are accepted only for eligible addresses within the contiguous United States. We do not currently offer delivery to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO, FPO, or DPO addresses, or destinations outside the United States.
Free Standard Delivery
Every eligible product includes free standard shipping. There is no minimum order amount. If a faster optional service becomes available, its price and estimated timing will be disclosed clearly before the customer completes payment.
Delivery Estimate
The expected delivery period is 3 to 5 business days after an order is submitted successfully and payment is authorized. This period includes routine order handling and carrier transportation. Business days run from Monday through Friday and exclude U.S. federal holidays.
Processing Calendar
Orders and support messages received after 6:00 PM, before 9:00 AM, on a weekend, or on a public holiday are handled on the next business day. Weather, carrier interruption, unusually high demand, safety events, or an address problem may cause delay. We will share meaningful updates when they are available.
Fulfillment and Approved Return Address
Orders are dispatched from 48 Old Corbin Road, Woodbine, KY 40701, United States, the registered office of CEDARPORT 30 MARKETPLACE LLC. The same address is used for approved returns. Customers must contact support@cedarportnest.com before sending a return so that the correct prepaid instructions can be issued.
Correct Delivery Information
Check the recipient name, street address, unit number, city, state, and ZIP Code before placing the order. Contact us promptly if a correction is needed. We cannot guarantee a change after packing or carrier collection. We will still make reasonable efforts to help resolve a delivery issue.
Dispatch Notice and Tracking
When the order ships, available carrier and tracking details are sent to the checkout email address. A newly created label may not show movement until the carrier completes the first scan. You may follow the link in the shipping confirmation or use the Track Your Order instructions in this pack.
Multiple Parcels
When necessary, products in one order may arrive in separate parcels. If so, separate tracking details may be issued. You will not be charged extra standard shipping because we split an eligible order.
Late Damaged or Missing Deliveries
If tracking stops updating, the box arrives damaged, or the parcel is marked delivered but cannot be located, contact us promptly. We may ask you to check the delivery area, household members, building desk, or parcel locker while we review the carrier record. We will determine an appropriate next step, which may include investigation, replacement, or refund.
Shipping Assistance
Email: support@cedarportnest.com
Phone: +1 724-992-3364
Support is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time, excluding public holidays. Messages received outside this schedule are reviewed on the next business day.